Frequently Asked Questions
BATHS
Is a Metal Bathtub Warm?
This is one of the most frequently asked questions. And the answer is YES! The metal itself is relatively thin. Once hot water is placed in the bath, warmup time is extremely quick. Don’t believe us? Feel free to try this little test. Find a piece of stainless steel or copper somewhere in your home or business. Place your hand on the steel for sixty seconds or so. Pick your hand up, wait five seconds, then place it again over the same area. The area will be noticeably warm. The heat transfer is created simply by body heat. Now imagine how fast stainless steel or copper increases in temperature when hot water is added. You will be impressed, we promise. And don’t forget, a polyurethane foam is blown onto the backside of every Diamond Spas bath and spa.
I see some products throughout this brochure instainless steel and some in copper. Does this mean only certain designs can be fabricated in stainless steel and only certain designs in copper?
Diamond Spas can fabricate any fixture or spa in stainless steel or copper.
What are the maintenance guidelines for stainless steel and copper?
Stainless steel is fairly easy to maintain. The metal is incredibly durable. Diamond Spas recommends using a mild soap and water with a soft cloth to clean stainless. Vinegar or club soda are useful for removing water spots. Towel drying your fixture after each use will help avoid water spotting. If an abrasive product is needed, use a green scotch bright pad. Use light to medium pressure and clean in a circular motion. Too much pressure may distort the finish. The maintenance of copper really depends on what the client is looking for. Copper has been termed a “living metal.” It is a metal constantly reacting to its environment. This reaction sparks vivid color combinations in the appearance of the copper. These combinations range from pinks, to greens, to browns. The copper will not change evenly either. It will spot and streak in some instances. For some clients, this is exactly what they desire in their fixture. They like the unpredictable nature of copper and admire its character. This kind of copper maintenance is very easy. Diamond Spas recommends using a mild dishwashing soap and soft sponge to clean the copper. For those clients who would like their fixture to look like a new, bright, shiny penny, maintenance is more involved. A copper cookware cleanser found in any grocery store will easily polish the copper. This new penny appearance involves polishing every one or two weeks.
Does Diamond Spas apply a patina finish to any copper products at the factory?
Yes. For an additional charge Diamond Spas can patina any copper design before shipping. This process involves accelerating the antiquing process of the copper. The end result is a fixture exhibiting rich shades of brown.
Can Diamond Spas seal a copper fixture?
Diamond Spas can apply a wax to your copper bath. It can be applied to a raw or patina finish. This wax will keep your bath from excessive spotting. The wax will need to be maintained. Your maintenance schedule will depend upon how often your bath is used.
What about whirlpools and air systems?
Any bath can be fitted for a whirlpool or air system or combination of both. A standard jet package includes six jets accompanied by a two-horsepower pump. Additional jets can be added to the system. Custom jet placement and pump heaters are also available.
Are the whirlpools noisy in a metal bath or spa?
You will find the noise level is no greater than in any other whirlpool bath or spa on the market. An insulated shell will help with noise reduction as well.
Are waste/overflow systems supplied with the baths? Are they supplied with sinks or shower pans?
Diamond Spas does offer waste and overflow systems for the baths at an additional charge. Diamond Spas does not offer drains for lavatories or shower pans. All drain sizes are standard unless otherwise specified.
SPAS
Will Diamond Spas apply tile to a spa?
No. It is Diamond Spas’ belief that the natural beauty and durability of stainless steel and copper are beneficial to spa construction. These two metals are the feature, not a tile backer. Tile also adds additional maintenance.
Does Diamond Spas stock any spas?
No. Diamond Spas is a custom company. We build to suit. However, any spa you may see online or in this portfolio can be duplicated for you.
What about spa components?
Jets, pumps, LED lighting, fiber optic lighting, chromotherapy, automatic covers, insulating covers, air blowers, automatic water sterilizers, water falls and spillways, all can be custom engineered to serve your personal preferences. A spa technician can assist you every step of the way.
GENERAL
Shipping?
A shipping estimate will be included with your entire project estimate. Diamond Spas will ship to any location, worldwide.
How do I place an order?
Simply contact the Diamond Spas customer service department or fax a brief sketch of your project. Diamond Spas will provide you with a formal estimate within 48 hours. Once we receive your deposit, CAD prints will be faxed or e-mailed for your approval. Upon acceptance, your project is forwarded to fabrication. All products are shipped COD.
How long has Diamond Spas been in business?
Since 1996.
Is the stainless steel or copper slippery when wet?
No more than any other bath or spa. The hand-buffed finish actually gives the feet a bit more traction.
Are the baths and spas insulated?
The backside of both baths and spas re insulated with a polyurethane foam.
What is Diamond Spas typical lead time?
Generally, Diamond Spas operates on a 3-7 week lead time. If you have a rush order, contact customer service. We can usually accommodate a rush delivery if needed.
FOR CUSTOM WATER JET CUTTING GO TO:
http://dsicustomfabrication.com/default.html