Frequently Asked Questions

General

How long has Diamond Spas been in business?

Diamond Spas is a family-owned and operated business. We have been in business for over 20 years, opening our doors in 1996.

How do I place an order?

Simply contact the Diamond Spas customer service department or fax a brief sketch of your project. Diamond Spas will provide you with a formal estimate within 48 hours. Once we receive your deposit, CAD prints will be e-mailed for your approval. Upon acceptance, your project is forwarded to fabrication.

Who does Diamond Spas sell to?

Diamond Spas sells to a variety of clients. Those being architects, custom home builders, landscape architects, interior designers, pool and spa builders / designers and homeowners.

 I see some products throughout this brochure in stainless steel and some in copper. Does this mean only certain designs can be fabricated in stainless steel and only certain designs in copper?

Diamond Spas can fabricate any fixture or spa in stainless steel or copper.

Does Diamond Spas apply a patina finish to any copper products at the factory?

Yes. Diamond Spas can patina any copper design before shipping. This process involves accelerating the antiquing process of the copper. The end result is a fixture exhibiting rich shades of brown.

Can Diamond Spas seal a copper fixture?

Diamond Spas applies a wax to your copper bath. It is applied to a raw or patina finish. This wax will keep your bath from excessive spotting. The wax will need to be maintained. Your maintenance schedule will depend upon how often your bath is used.

Does Diamond Spas insulate the baths, pools and spas?

 Yes, Diamond Spas insulates each vessel shell with an expanding foam which has received the EPA Seal and Insulate with ENERGY STAR certification.

Is the stainless steel or copper slippery when wet?

No more than any other bath or spa. The hand-buffed finish actually gives the feet a bit more traction.

Does Diamond Spas stock any spas or baths?

No, Diamond Spas is a custom company. We build to suit. However, any product you may see online can be duplicated for you.

What is Diamond Spas typical lead time?

Generally, Diamond Spas operates on a 8-10 week lead time. If you have a rush order, contact customer service. We can usually accommodate a rush delivery if needed.

Shipping?

A shipping estimate will be included with your entire project estimate. Diamond Spas will ship to any location, worldwide.

Baths

Is a Metal Bathtub Warm?

This is one of the most frequently asked questions. And the answer is YES! The metal itself is relatively thin. Once hot water is placed in the bath, warmup time is extremely quick. Don’t believe us? Feel free to try this little test. Find a piece of stainless steel or copper somewhere in your home or business. Place your hand on the steel for sixty seconds or so. Pick your hand up, wait five seconds, then place it again over the same area. The area will be noticeably warm. The heat transfer is created simply by body heat. Now imagine how fast stainless steel or copper increases in temperature when hot water is added. You will be impressed, we promise.

What is the difference between an  air system, whirlpool System and a microbubble system?

Any bath can be fitted for an air system, whirlpool or microbubble system.  Some clients will do a combination of systems.  A standard whirlpool jet package contains six jets.  A whirlpool system pushes water through the jets. The jet face is adjustable so the bather can manipulate the strength of the water moving through the jets.  A standard air system package has eight jets.  This system pushes air through small button sized jets.  The microbubble system combines pressurized water with oxygen-rich microbubbles that moisturize and exfoliate the skin.  Whichever system you choose, you will undoubtedly enjoy the benefits offered by each.

Are the whirlpools noisy in a metal bath or spa?

You will find the noise level is no greater than in any other whirlpool bath or spa on the market. An insulated shell will help with noise reduction as well.

Are waste/overflow systems supplied with the baths? Are they supplied with sinks or shower pans?

Diamond Spas does offer waste and overflow systems for the baths at an additional charge. Diamond Spas does not offer drains for lavatories or shower pans. All drain sizes are standard unless otherwise specified by the client.

Pools & Spas

 What are the care and maintenance guidelines for a copper and stainless steel spa or pool?

Copper and stainless steel are very durable materials that will provide you with a lifetime of beauty and enjoyment, however both do require maintenance. Chlorine, bromine and salt containing products should be avoided.   These products will result in rust like spotting and may pit the metal.  Any damage caused to your pool or spa as a result of contact with these products will not be covered by the warranty. Cleaning your spa on a regular basis is necessary to maintain the finish of the spa.

Stainless steel basic cleaning: Diamond Spas recommends using glass cleaner and clean rags.  For tough spots, clean area with a 3M Scotch Brite pad and water using the pad in a circular motion progressing from light to medium pressure. Thoroughly rinse the area with clean water or clean with glass cleaner and dry with a soft, clean cloth.

Copper basic cleaning: Copper is a “living metal” and its appearance will continually change over time.  A natural patina process will develop leaving a wide range of colors (browns, pinks and sometimes blues and greens). Diamond Spas recommends using damp clean rags.  For tough spots, clean area with a mild detergent and a sponge.  Make sure the detergents do not contain acidic, chlorine-based, bleach based or abrasive cleaners.  These detergents may strip the natural patina from copper and distort your finish.  Do not add the detergent to the spa water or it may cause foaming. Thoroughly rinse the area with a clean, damp rag and dry with a soft, clean cloth.

The water line and spa ledge are areas in both the stainless steel and copper spas and pools where contaminants are likely to collect. Cleaning these areas on a regular basis is necessary to maintain the finish of the spa.

What about spa components?

Jets, pumps, LED lighting, fiber optic lighting, chromotherapy, automatic covers, insulating covers, air blowers, automatic water sterilizers, water falls, vanishing edges, spillways, firewall features, glass walls, water features, the list is endless and all can be custom engineered to serve your personal preferences. Our design team can assist you every step of the way.

Will Diamond Spas apply tile to a pool or spa?

Tile can be applied to any Diamond Spas pool or Spa.  Diamond spas can assist your tile setter by incorporating tile flanges.  The designing of the tile flange can be determined during the print process.

Does Diamond Spas offer an installation service?

Diamond Spas does offer an installation administrator service.  We will fly a representative out to your location to supervise the installation of your pool, spa or water feature.  Our representatives will oversee the hook up of equipment and make sure the controls are working properly.  He or she will also explain how the controls work, how to maintain water chemistry and explain spa maintenance. Rest assured when they leave you will know everything needed to enjoy your investment and keep it looking pristine for years to come.

How does Diamond Spas recommend I sanitize the water in my pool or spa?

Diamond Spas prefers a chlorine free approach to water sanitation. The elimination of chlorine in your spa, pool or water feature works well with the Diamond Spas metal product line. Additionally, a chlorine free vessel helps reduce the amount of chlorine discharged into the waste stream of your community. Diamond Spas recommends two options for water maintenance.

Option 1: Is to use a two-part system composed of an ultraviolet sterilizer and hydrogen peroxide (oxidation). Hydrogen peroxide is hydrogen and oxygen (active water). It reverts back to hydrogen and oxygen once it is spent. The ultraviolet bulb used in UV sterilization, is normally replaced on an annual basis.

Option 2: A Colorado based company by the name of Clear Comfort offers a chlorine alternative to pool and spa sanitation.  Clear Comfort is a two-stage process that destroys contaminants on contact and residually.

Your Diamond Spas sales representative can discuss both options with you to aid in determining which system is the best choice for your project.  In order to continue the beauty and performance of your Diamond Spas product, regular monthly pH balance testing is essential.

What size of a hot tub should I get?

The graphic below gives you an idea of how bathers of average size and shape would fit into these common size hot tubs.

TypicalSpaSizes